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  1. Jira Service Management Cloud
  2. JSDCLOUD-14129

Typing article name on Knowledge Base field removes spaces

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      Issue Summary

      When a user types an article name in the Knowledge Base field, including a space, sometimes it gets erased, causing misspellings when looking for an article.

      Steps to Reproduce

      1. Create a new request or go to an existing one
      2. Locate the Knowledge field
        1. Type any phrase that includes a space(s)

      Expected Results

      The phrase should remain exactly as the user added it

      Actual Results

      Sometimes, spaces are removed causing correct articles not returned during the search

      Workaround

      Type the text to search slowly so Jira can process every character with enough time and space won't be removed

              1b5fb9fb1628 Mrigank
              cccf533ef797 Ignacio Huerta
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                Created:
                Updated:
                Resolved: